phone

311 Service Requests

Non-emergency requests residents file with the city.

Friendly phone character holding service-request cards while tickets fly into department mailboxes

Data Detective

Tip

Every 311 ticket is a resident asking the city for help. Watch the wait times β€” that's where the system shows its stress.

Houston's 311 service requests reveal how the city responds to potholes, missed trash pickups, dead animals, and code complaints across every neighborhood. By tracking response times and request volume in the open data, residents can spot which areas wait longest and hold departments accountable for closing the loop.

πŸ“Š
1
Datasets
πŸ—‚οΈ
300
Total records
🚩
20
Red flags

πŸ“ˆ Records per dataset

🚩 Red flags to watch

Values our detectors think are worth double-checking against the official source.

🚩 High · future date
95% sure

This record is dated in the future.

occurred_at 2026-07-28
A 311 request can't be created next year. A future date usually means someone typed the date wrong or a computer formatted it incorrectly.

Next step: Check for a typo or a time-zone/format bug at the source.

🚩 High · future date
95% sure

This record is dated in the future.

occurred_at 2026-07-06
A 311 request can't be created next year. A future date usually means someone typed the date wrong or a computer formatted it incorrectly.

Next step: Check for a typo or a time-zone/format bug at the source.

🚩 High · future date
95% sure

This record is dated in the future.

occurred_at 2026-06-27
A 311 request can't be created next year. A future date usually means someone typed the date wrong or a computer formatted it incorrectly.

Next step: Check for a typo or a time-zone/format bug at the source.

🚩 High · impossible negative
85% sure

A count or amount is negative where that should be impossible.

numeric_value -12
You can't have negative days to fix a pothole, or negative permits. A negative number here is a sign of a data-entry or calculation mistake.

Next step: Confirm whether negatives represent refunds/corrections or are simply errors.

🚩 High · impossible negative
85% sure

A count or amount is negative where that should be impossible.

numeric_value -40
You can't have negative days to fix a pothole, or negative permits. A negative number here is a sign of a data-entry or calculation mistake.

Next step: Confirm whether negatives represent refunds/corrections or are simply errors.

🚩 High · impossible negative
85% sure

A count or amount is negative where that should be impossible.

numeric_value -12
You can't have negative days to fix a pothole, or negative permits. A negative number here is a sign of a data-entry or calculation mistake.

Next step: Confirm whether negatives represent refunds/corrections or are simply errors.